Privacy Policy

PawCare Technologies Pvt. Ltd. (“PawCare,” “we,” “us”) operates a platform that connects pet parents with licensed veterinarians for online and in-clinic care. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using PawCare, you agree to the practices described here. If you do not agree, please do not use our services.

We collect information necessary to provide veterinary booking and consultation services:

• Account information: name, email, phone number, and password credentials.
• Pet information: species, breed, age, symptoms, and consultation notes you provide.
• Booking & payment data: appointment history, transaction records, and billing details.
• Communications: messages with veterinarians, support tickets, and call metadata.
• Technical data: device type, IP address, browser, and usage analytics to improve the platform.

We use collected data to:

• Facilitate appointments between you and verified veterinarians.
• Process payments and send booking confirmations and reminders.
• Enable secure video consultations and in-app messaging.
• Verify veterinarian credentials and maintain platform safety.
• Respond to support requests and improve our services.
• Comply with legal obligations and prevent fraud or abuse.

We do not sell your personal or pet health information to third parties for marketing purposes.

We may share information only in these circumstances:

• With your veterinarian: appointment details, pet symptoms, and messages relevant to care.
• Service providers: payment processors, cloud hosting, SMS/email delivery — under strict contracts.
• Legal requirements: when required by law, court order, or to protect rights and safety.
• Business transfers: in connection with a merger or acquisition, with notice where required.

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Export a copy of your data.
• Opt out of non-essential marketing communications.
• Withdraw consent where processing is consent-based.

To exercise these rights, contact [email protected]. We will respond within applicable legal timeframes.

We use encryption in transit (TLS) and at rest, access controls, and regular security reviews to protect your data. No system is 100% secure; please use a strong password and keep your account credentials private.

We retain information as long as needed to provide services, comply with law, and resolve disputes. You may request deletion subject to legal retention requirements.

Questions about this policy? Email [email protected] or write to PawCare Technologies Pvt. Ltd., Koramangala, Bengaluru, Karnataka 560034, India.