Data Protection & Health Information

PawCare handles sensitive pet health information shared during bookings, video consultations, and messaging between pet parents and veterinarians. We apply strong technical and organizational safeguards aligned with industry best practices for health-adjacent platforms.

While veterinary records in India may not fall under HIPAA (a U.S. healthcare law), we adopt comparable principles: minimum necessary access, encryption, audit trails, and user control.

• Pet symptoms, diagnoses, and treatment notes shared in consultations.
• Appointment history, prescriptions, and follow-up recommendations.
• Messages and files exchanged between you and your veterinarian.
• Account credentials and payment records linked to healthcare transactions.

• TLS encryption for data in transit; encryption at rest for stored records.
• Role-based access — only authorized staff and your assigned vet can view relevant data.
• Regular security assessments and vulnerability monitoring.
• Secure video infrastructure for telehealth sessions.
• Incident response procedures for suspected breaches.

Veterinarians using PawCare are independent professionals responsible for maintaining appropriate clinical records and following applicable veterinary regulations. They access only the information needed to provide care for your pet and must not share it outside the platform without your consent except as required by law.

You can:

• Review appointment history and messages in your dashboard.
• Request a copy or correction of your data via [email protected].
• Request account deletion subject to legal retention requirements.

For full details on data collection and rights, see our Privacy Policy.

If a data breach affecting your personal or pet health information occurs, we will notify affected users and relevant authorities as required by applicable law, and take immediate steps to contain and remediate the incident.

Questions about data protection? Email [email protected] or contact us through our support page.