Question 1

How do I book my first vet appointment on PawCare?

Accepted Answer

Create a free account or continue as a guest, visit Find Vets, choose a veterinarian by specialty or location, pick an available slot, and confirm. You will receive a confirmation with appointment details and reminders.

Question 2

Can I reschedule or cancel an appointment?

Accepted Answer

Yes. Open your dashboard, go to Appointments, and reschedule or cancel up to 24 hours before the visit without a penalty. For last-minute changes, contact the clinic or our support team.

Question 3

What is the difference between instant consult and scheduled booking?

Accepted Answer

Instant consult connects you with a vet who is online right now — ideal for urgent but non-emergency questions. Scheduled booking lets you choose a specific date and time for a video call or in-clinic visit in advance.

Question 4

Can I book for multiple pets?

Accepted Answer

Yes. Add details for each pet when booking or mention additional pets in the consultation notes. Some vets may recommend separate slots for thorough exams.

Question 5

How much does a consultation cost?

Accepted Answer

Fees vary by veterinarian and consultation type. Each vet profile shows their price before you confirm. Some offer free introductory sessions; others charge per visit. You always see the amount before payment.

Question 6

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, UPI, and net banking where available. Payment is processed securely at the time of booking unless the vet offers pay-at-clinic for in-person visits.

Question 7

Can I get a refund if I cancel?

Accepted Answer

Cancellations made at least 24 hours in advance are typically refunded in full. Late cancellations may be subject to the vet's cancellation policy, which is shown before you book.

Question 8

When should I book an online vet consultation?

Accepted Answer

Online consults work well for follow-ups, mild symptoms, skin or coat issues, diet advice, behavior concerns, and post-surgery check-ins. For severe bleeding, breathing difficulty, collapse, or suspected poisoning, seek emergency in-clinic care immediately.

Question 9

How do video consultations work?

Accepted Answer

After booking, you receive a secure link to join your session at the scheduled time. You need a device with a camera and microphone. Your vet can review symptoms, provide guidance, and recommend in-clinic care if needed.

Question 10

Can I book an in-clinic visit through PawCare?

Accepted Answer

Yes. Many veterinarians on PawCare offer in-clinic appointments for exams, vaccinations, surgery, and diagnostics. Filter by location and choose a slot that works for you.

Question 11

How do I know the vet is qualified?

Accepted Answer

All veterinarians complete identity and license verification before their profile goes live. You can view specialization, experience, ratings from other pet parents, and consultation fees before booking.

Question 12

Do I need an account to book?

Accepted Answer

No. Guest booking with OTP verification is available for instant and scheduled consults. Creating an account lets you manage appointments, chat with your vet, and access records in one place.

Question 13

How is my pet's health data protected?

Accepted Answer

We encrypt data in transit and at rest, limit access to authorized personnel, and never sell your information. Read our Privacy Policy and Data Protection page for full details.

Question 14

How do I contact PawCare support?

Accepted Answer

Visit our Contact page, email support@pawcare.com, or use in-app chat. For life-threatening pet emergencies, go to the nearest emergency veterinary clinic — PawCare is not an emergency hotline.

Frequently asked questions

Booking & Appointments

Payments & Pricing

Online & In-Clinic Care

Account & Support

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